Frequently Asked Questions

Find instant answers below to the most common queries. If you need further assistance, please feel free to contact us.

  • Which payment methods can I use?

    EibDigital offers you a range of secure and reliable payment methods to use for depositing and withdrawing. You can use debit and credit cards, bank, and wire transfers, and some select eWallets. From time to time, we may add additional options.

  • This depends on what payment method you use. When depositing with an eWallet or debit/credit card, the funds should show within a few minutes. Bank transfers can vary from 1-7 business days, and we can only credit your account once we have received the money, and it has cleared.

  • You have a choice of Euros (EUR), British pounds (GBP) and US Dollars (USD). Please choose wisely when opening your account as the base currency cannot be changed once the account is created.

  • If you deposited with a debit/credit or eWallet and your trading account balance has not updated within 30 minutes, please contact support.
    If you used any other payment such as a wire transfer, if after 7 working days, the funds are still not in your account, please contact support and they can then assist you.

  • To withdraw funds from your account, your account needs to be verified. You should have completed this before making your first deposit.

    The first step to request a withdrawal is to log in to your account and visit the ‘My Account’ section. There is a withdrawal request form that needs to be completed, signed, and uploaded. You can scan or take a clear colour photo of your signed form.

    You will then receive an email to confirm that your request has been received and will be processed. Once the payment has been sent, you will be notified by email.

  • Once the payment has been processed by our team, it can take from 1-7 business days for your funds to arrive, depending on the payment method. EibDigital has no control over how long payment providers and banks take to clear the funds.

  • If the request is still pending processing, you can do so by going to the ‘My Account’ section when logged in and choosing the ‘Cancel Withdrawal’ option. If your request has been processed, then you will not be able to cancel the withdrawal.

  • Why should I choose EibDigital?

    EibDigital is a highly professional broker that provides clients with a comprehensive service to trade in the financial markets. This includes the latest technology and platforms, tools, educational resources, and personalized support.

    EibDigital is committed to the highest levels of service, security, and integrity. When you choose to trade with EibDigital, you can have complete peace of mind to focus on your trading.

  • All our platforms and tools are web-based. This means you don’t need to download or install any software or apps. Simply open your favourite browser on your desktop computer or mobile device, such as Google Chrome, Microsoft Edge, Safari, etc. Then, log into your account, go to the ‘Trading Room’ tab and start.

  • The website and trading platform are all designed to work seamlessly with any web browser, including those on Android and iOS devices. There is no need to install any app or special software.

  • To open a EibDigital account, select ‘Open Account’ on the website. You will need to complete the short registration form, agree to the terms and conditions, and submit it. You will then receive an email to confirm your email address. Click on the link and shortly thereafter, you will get another email to confirm that your account is registered. You can then go ahead and complete the account verification, deposit, and start trading.

  • We require a minimum deposit of $250 or equivalent currency.

  • All clients have access to a demo account with virtual capital. The demo is identical to a real money trading account, with all the same features and live market data so you can practice your trading and test strategies.

  • Simply contact support and they will load funds into your demo account.

  • You are allowed to have more than one trading account, however, you will need to contact support to set up any additional accounts.

  • There are no fees or commissions charged on trades or transactions. However, there may be fees, commissions or exchange rate conversion fees charged by third-party payment processors and your bank.

  • How can I reset my password?

    To reset your password, follow these easy steps:
    If you know your password and simply want to change it, then log in and go to the ‘My Account’ section. There is an option there to change your password.
    If you are unable to log in, then select the ‘login’ button at the top of the page and just below the login fields, you will see an option that says, ‘Forgot My Password’. Click on this link, enter your account email address, and submit. You will receive an email shortly with further instructions on how to reset your password.

  • Once your account is opened, the base currency cannot be changed. To have your account in another currency, please contact support and they will assist you in creating a new account with the desired base currency.

  • If you wish to increase your available leverage, please contact our support. However, be aware that you will need to meet certain requirements to qualify for higher levels of leverage.

  • Simply log in and visit the ‘My Account’ section. From there, you will be able to edit certain profile fields. To change your email or default currency, you will need to contact support.

  • We have various account types to match your trading needs and style, and how much capital you plan to trade with. Please look at the Account Types page to learn more and if you still have questions, support will be more than happy to assist.

  • Please check that you meet the requirements for the type of account you want to change to. You can find all the relevant information on the Account Types page. If you meet the requirements, please contact support and they will make the change for you.

  • We will need written consent from your spouse confirming that they are allowing you to use their account. Please send this confirmation to [email protected]

  • As a financial services organization we are obligated to abide by KYC (Know Your Customer), anti-money laundering regulations and various other processes. KYC requires confirming the identity, residential address, and payment method of all clients. The account verification process is also to protect your account from any unauthorized use. The process is quick and easy. We highly recommend completing the verification as soon as you open your account to get it out of the way and allow you to focus on your trading.

  • ou will need to upload the following documents and please ensure the images are clear and legible:
    • Proof of Identity – A colour photo or scan of your valid government-issued ID, driver’s license, or passport.
    • Proof of Address – A photo or scan of a utility bill or bank statement that is no more than 3 months old. It must show your full name and residential address.
    • Proof of Payment Method – If you are using a debit or credit card to fund your account, please send a photo or scan of the front and back of the card showing your name, expiry date, and partial card number. Please cover the middle 8 digits for security purposes, so only the first and last 4 digits are visible.